Customer Service & Sales Support Officer

Overview

Mustakbil.com has listed an opening for a Customer Service & Sales Support Officer at HeavenBlu (Pvt.) Ltd. This position is based in Taxila, Pakistan, and is categorized under IT. HeavenBlu (Pvt.) Ltd. produces VONABLU bottled drinking water and provides delivery services to homes, offices, and businesses. The hired officer will act as a key contact for customer inquiries, orders, and service updates while working closely with the delivery and sales teams.

What the source says

The main responsibilities for this role include:

• Customer Communication: Responding to customer questions through approved channels and sharing accurate information about products, pricing, orders, and delivery schedules.
• Order Management: Recording and processing customer orders, requests, complaints, and follow-ups in an organized manner.
• Team Coordination: Coordinating with sales, dispatch, and delivery staff to confirm order status and promptly resolve service issues.
• Sales Support: Preparing updates, maintaining customer records, and identifying opportunities for repeat orders.
• Follow-ups: Following up on pending inquiries, deliveries, payments, and customer concerns.
• Reporting: Preparing basic daily reports on orders, inquiries, complaints, and service performance.
• Professional Representation: Representing HeavenBlu professionally to contribute to customer satisfaction.

Before you apply

Before applying, ensure you possess strong verbal and written communication skills in both English and Urdu. You must be comfortable with basic sales support, order processing, and accurate data entry. Competence in Microsoft Office or Google Workspace (specifically spreadsheets and email tools) is required. The source listing does not specify a deadline, age limit, gender preference, or required years of experience. Benefits highlighted in the source include communication support, an incentive bonus, and leaves.